Return Policy
We get that we’re not everyone’s cup of tea, so if that’s true for you just reach out and we’ll be happy to provide a full refund to first-time customers who purchased within the past 30 days.
Contact us to start a return.
We also accept claims of malfunctioning MUD\WTR Whip frothers within one year of the purchase date.
Items returned without using our authorized return process will not be eligible for a refund or replacement.
If the returned item is worn, or damaged upon arrival at our facility, we will not honor any previously approved refund or replacement.
Please take care in packing your MUD\WTR items for return. We are not responsible for any non-MUD\WTR items that are shipped back to our facility.
Refunds will be made only in the form of the original payment.
Canada Returns
We’re happy to accept returns from our Canadian customers, but we don’t currently provide return shipping labels. We’re working on it! In the meantime, contact us to start a return.
FAQs: What to do if...
If your item arrived to you damaged, we will send you a replacement for free! To start your request for replacement, click here.
No problem! You have the ability to log in to your account to manage your subscription. Feel free to delay your next order, swap items, or cancel your plan. It’s up to you!
Looking to return the order? We’ve got you covered. We can accept a return of the unopened item(s) for a refund, minus the cost of the return shipping label fee. To submit your return, click here.
It happens! We can accept a return of the unopened, unworn, and undamaged item for a refund, minus the cost of the return shipping label fee. To start your return, click here.
If you tried MUD\WTR for the first time and didn’t fall in love, no problem. We accept returns within 30 days of purchase. Just drop us a line at drink@mudwtr.com, share your feedback with our customer experience team and we’ll take care of you.
Oh no, so sorry about this! We are more than happy to make things right. To start the replacement process, click here.
You can create a new order of the correct size at any time. To start your return for a refund, click here.
Whatever your concern or request is that isn’t mentioned above, we’d love to hear about it! Email us at drink@mudwtr.com.
