MUD WTR INC.
- If you would like to return an item to MUD\WTR, you must contact us first -
Items returned without prior contact may not be properly identified and this may either prolong or nullify your refund. Any items shipped to an improper address due to failure to contact us for return information are not our responsibility to refund or reship.
Returned product(s) will be fully inspected and evaluated before a refund is issued.
Please follow exact directions provided by our customer service team in order for your refund to be received and processed appropriately and timely.
Please email us at firstname.lastname@example.org to set up your return. Non-Refundable Items: MUD\WTR and MUD\WTR is not responsible for Lost, Stolen, Mis-Routed or Undelivered shipments or those seized by Customs.
If a shipment is returned to us as Undelivered you may either receive a full refund for the products ordered minus the shipment costs and a 3% processing fee, OR we can reship the order after collecting an additional shipping fee. **This does not apply to Refused Packages. Please see Refused Packages Section below.
Open food items and/or supplements that have been opened or have a broken seal cannot be returned. Items returned to us after 30 days of the initial purchase date and/or without contacting MUD\WTR prior to the return, will NOT be refunded.
MUD\WTR is not responsible for duplicate orders placed by the customer online. Duplicate orders are subject to all of the guidelines laid out in the Return Policy.
Given the choice, rather than refuse the package, please accept it and contact us immediately so we may process the return appropriately.
If you refuse to accept your package for any reason other than damage to the package, you may receive a refund for the products, minus the original shipment costs and the return shipping fees and a 3% processing fee, if and when we receive the package back to our warehouse.
- PLEASE NOTE: If you refuse a package, there absolutely will be a return shipping fee associated with the package being sent back to us. That return shipping fee will be deducted from your refund. We have no way of knowing what the cost of this return fee will be until we are charged it by the shipping agent. By refusing your package, you accept the responsibility of paying this return fee -
If you refuse to accept your package because there is obvious damage to the package or to the items in the package, you will not be charged for the cost of return shipping. If the package is received back to the warehouse, we can either refund the cost of the entire order or reship you a new package at no additional cost to you.
Please contact us immediately if you refuse a package so we know it is on the way back to us.
PLEASE NOTE: Refused shipments/packages have been known to get lost in the return process and may not be returned to us. If you refuse your shipment and it does not return to our warehouse, we are unable to issue a refund.
PERISHABLE ITEMS/UNWANTED ITEMS: Please contact us immediately if you intend to return any unwanted items. Items returned to us after 30 days of purchase and without contacting MUD\WTR prior to the return, will NOT be refunded.
Perishable/unwanted items MUST be unopened and the seal must be completely intact for refunds to be issued. No exceptions to this.
Any qualifying unwanted perishable or unwanted item may be returned for a refund of the original cost of the item minus a 3% processing fee and minus the original shipping cost. The customer is responsible for paying for the unwanted item to be shipped back to us.
- PLEASE NOTE: There is a 3% processing fee for returned items - Defective/Damaged Items: If you receive a defective product you may return the product for a full refund or exchange. We will have the defective product returned to us free of shipping. We must receive the product back in order to send you another or issue a refund.
All returns MUST be received at our Warehouse within 30 days of the initial purchase date. We are unable to offer ANY refunds for products returned to us past 30 days. No Exceptions.